Refund and Cancellation Policy

1. Before Work Begins

A customer may request cancellation before Toppingdom has started sourcing work, reserved stock, transferred funds, placed a supplier order, booked inspection or arranged shipping. Any approved refund may be reduced by payment-platform, bank or foreign-exchange charges that have already been incurred.

2. After Sourcing or Administrative Work Begins

Sourcing, supplier comparison, quotation preparation, translation, negotiation, warehouse coordination and related service charges may become non-refundable once the agreed work has started. Where only part of the service has been completed, Toppingdom may assess the unused portion individually.

3. After Payment to a Supplier

Once funds have been transferred to a supplier or factory, cancellation and refund depend on the supplier's written acceptance, production status, stock condition and deductions. Toppingdom will make reasonable efforts to request recovery, but cannot guarantee that a supplier will accept cancellation.

4. Inspection, Consolidation and Shipping Charges

Inspection, local China delivery, warehouse handling, repacking, consolidation, documentation and shipping charges are non-refundable after the relevant service has been performed or booked. Carrier cancellation penalties, storage and return costs may also be deducted.

5. Product Problems

A refund is not automatically due because the customer later changes preference, finds a lower market price or cannot resell the goods. Claims concerning shortage, wrong model, visible damage or material mismatch will be reviewed against the confirmed specification, inspection evidence, supplier response and delivery documents.

6. Claim Notification

Customers should inspect goods promptly and report visible problems as soon as possible, preferably within 7 calendar days after receipt or collection. For cartons damaged during delivery, the customer should photograph the unopened carton, labels, seal, internal packing and affected goods before disposal or further distribution.

7. Possible Remedies

Depending on the evidence and the responsibility identified, a resolution may include replacement parts, supplier repair, discount, credit toward a future order, partial refund, carrier claim or full refund of a recoverable amount. The remedy will be confirmed in writing.

8. Refund Method and Timing

Approved refunds are normally returned through a practical agreed payment channel after recoverable funds are received and deductions are calculated. International bank, platform, currency-conversion and third-party processing time may affect when the customer receives the funds.

9. Non-Refundable Circumstances

• Customer-approved goods match the confirmed specification.
• Loss arises from incorrect customer instructions, consignee details or delayed approval.
• Goods are prohibited, detained or rejected because the customer did not disclose import requirements.
• Damage occurs after delivery, storage, installation, alteration, resale or misuse by the customer or another party.
• A supplier or carrier rejects a claim because required evidence was not preserved.

10. Cancellation Request Procedure

Send the order reference, reason for cancellation and requested outcome through the same official contact used for the order. We will confirm the current order stage, costs already incurred and the amount, if any, that may be recoverable.