Shipping Policy

1. Shipping Methods

Toppingdom may arrange air freight, sea freight, groupage, courier or another suitable method according to cargo type, weight, volume, urgency, destination and applicable restrictions. The selected method will be confirmed before dispatch.

2. Processing and Dispatch

Dispatch begins after goods have arrived at the agreed warehouse, required checking or consolidation has been completed, shipping documents are available and all due payments have been confirmed. Supplier production and domestic China delivery time are separate from international transit time.

3. Transit-Time Estimates

Any delivery period shown on the website, quotation or message is an estimate, not a guaranteed arrival date. Timing may be affected by supplier delay, cargo consolidation, airline or vessel schedules, customs inspection, port congestion, weather, holidays, security checks, regulatory changes and other events outside reasonable control.

4. Freight Calculation

Air freight may be charged according to actual weight, volumetric weight or another carrier rule. Sea freight may be charged according to cubic volume, weight, shipment type or minimum billing units. Final weight and dimensions may be confirmed after packing or warehouse measurement.

5. Additional Charges

Unless included in writing, quoted freight may exclude special packing, fumigation, certification, storage, demurrage, re-delivery, remote-area delivery, duties, taxes, customs penalties, destination handling or charges created by incorrect cargo information. We will explain known additional charges when they arise.

6. Customer Information

The customer must provide accurate consignee name, phone number, city, delivery address and any required identification or import documentation. Toppingdom is not responsible for delay, return, storage or additional cost caused by incomplete or incorrect information.

7. Restricted and Sensitive Cargo

The customer must disclose batteries, liquids, powders, chemicals, cosmetics, food, medicines, branded goods, magnetic items, fragile goods and other sensitive or regulated cargo before quotation. Acceptance is subject to supplier, carrier, customs and destination rules.

8. Customs and Import Requirements

The customer is responsible for confirming that goods may lawfully be imported, sold and used at the destination. Where customs clearance is included, the scope and included charges will be stated. Regulatory approval, product registration, permits and destination taxes remain the customer's responsibility unless expressly included.

9. Tracking and Delivery Updates

Tracking availability depends on the carrier and shipment type. Some consolidated cargo may show milestone updates rather than continuous door-to-door tracking. Estimated arrival updates are informational and may change.

10. Packaging

Standard supplier packaging may not be suitable for every shipping method. Extra cartons, wooden cases, compression, waterproofing, labels or fragile protection can be arranged when requested and may involve additional cost. Packing can reduce risk but cannot eliminate all transport damage.

11. Receipt and Inspection

At receipt or collection, check carton count, external condition and labels before signing. Record visible damage or shortage with the delivery representative where possible. Photograph the unopened package, shipping label, seals, inner packing and goods before disposing of materials.

12. Loss, Damage and Delay Claims

Claims must be supported by timely photos, videos, packing records, delivery documents and other evidence requested by the supplier or carrier. Compensation is subject to the carrier's terms, declared cargo value, insurance coverage and the outcome of the investigation. Freight refunds are not automatically available for delays.

13. Uncollected Cargo and Storage

Cargo not collected or accepted within the required period may incur storage, re-delivery, return or disposal charges. The customer remains responsible for charges caused by delayed collection or unavailable delivery contact.